Legal Information

3. COOKIES (COOKIE) USE AND MANAGEMENT

Cookies are small text files stored on your device or network server via browsers by the websites you visit. Ajandas uses cookies to improve the user experience, ensure session security, and ensure efficient operation of the website.

3.1. TYPES OF COOKIES USED

3.2. MANAGING COOKIES

You may customize your cookie preferences by changing your browser settings. However, if essential cookies are disabled, certain functions of the Platform (member login, completing a booking) may not operate properly.

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Safari: Preferences > Privacy > Block All Cookies
• Mozilla Firefox: Options > Privacy & Security > Cookies

Disclosure Notice Regarding the Processing of Personal Data
Within the Scope of the Law No. 6698 on the Protection of Personal Data

1. INTRODUCTION AND PURPOSE

This Disclosure Notice has been prepared pursuant to the Law No. 6698 on the Protection of Personal Data ("KVKK" or the "Law") and the Communiqué on the Procedures and Principles to Be Followed in Fulfilling the Obligation to Inform, in order to inform you about the method of personal data collection, processing purposes, legal bases, recipient groups to whom data may be transferred, and your rights under the Law, by Ajandas.com (the "Platform") and the commercial enterprise ("Data Controller") from which you receive services or book appointments via the Platform.

2. DISTINCTION BETWEEN DATA CONTROLLER AND DATA PROCESSOR

2.1. Data Controller: The commercial enterprise (e.g., hair salon, clinic, sports center, etc.) from which you receive services or book an appointment via the Platform is the natural or legal person responsible for determining the processing purposes and means of your personal data and for establishing and managing the data recording system.

2.2. Data Processor / Service Provider: Ajandas.com (Platform) operates as a "Data Processor" and technology infrastructure provider that offers cloud-based software infrastructure and server capabilities to Data Controller businesses under its founder/operator. Ajandas does not process data of businesses' customers on its own behalf; it merely provides the technical infrastructure within the scope of authorized instructions and contractual limits.

3. CATEGORIES OF PERSONAL DATA PROCESSED

The following categories of data are processed on the Platform:

• Identity Data: Name, surname, Turkish ID number (if required for invoicing processes), date of birth.
• Contact Data: Mobile phone number, email address, physical address.
• Customer Transaction Data: Appointment date/time, service type received, payment information, past appointment records, customer notes.
• Transaction Security Data: IP address, access logs, device information (User Agent), operating system details, digital consent records.
• Marketing Data: (Subject to explicit consent) Campaign participation info, commercial electronic communication consent logs.

4. PURPOSES OF PROCESSING PERSONAL DATA

Your personal data are processed in accordance with the principles set out in Articles 4, 5, and 6 of the Law for the following specific purposes:

4.1. Carrying Out Service Processes:

• Creating, confirming, cancelling, and modifying appointments,
• Execution of products and services offered by the Data Controller,
• Managing customer relationships and communication processes.

4.2. Carrying Out Communication Activities:

• Sending appointment reminder SMS messages and emails,
• Delivering post-service satisfaction surveys,
• Issuing urgent notifications or change alerts.

4.3. Legal and Technical Security:

• Maintaining traffic records (logs) in accordance with Law No. 5651,
• Providing required information to authorized public authorities,
• Handling legal proceedings (utilization as evidence in potential disputes),
• Executing data security processes and preventing cyberattacks.

5. METHOD OF COLLECTION AND LEGAL BASES

Your personal data are collected electronically through the Platform (website or mobile applications) via fully or partially automated means, based on the following legal grounds:

• Law Art. 5/2-c: "Processing of personal data belonging to the parties to a contract is necessary, provided that it is directly related to the establishment or performance of the contract." (Processing your data is obligatory for appointment services).
• Law Art. 5/2-ç: "Processing is necessary for the data controller to fulfill its legal obligation." (Maintaining log records and billing).
• Law Art. 5/2-f: "Processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject." (Optimizing the business's appointment calendar).
• Law Art. 5/1: "Explicit consent." (Separate consent obtained for promotional, campaign, and marketing communications).

6. TRANSFER OF PERSONAL DATA

Your personal data may be transferred for the above-stated purposes, in accordance with Articles 8 and 9 of the Law, to:

• 6.1. Suppliers: Infrastructure companies providing server hosting (Hosting/Datacenter) services to Ajandas and service providers facilitating SMS/email deliveries,
• 6.2. Legally Authorized Institutions: Authorized public bodies and institutions such as the General Directorate of Security, Public Prosecutors, and Courts (upon official demand),
• 6.3. Affiliated Companies/Subsidiaries: Between branches or group entities of the Data Controller's business (for operational continuity).

Cross-border data transfers are carried out in full compliance with Article 9 of the KVKK under Standard Contractual Clauses (SCC), appropriate safeguard mechanisms, or mandatory cases with the Data Subject's Explicit Consent.

7. RIGHTS OF THE DATA SUBJECT (KVKK ARTICLE 11)

As a personal data subject, you may exercise the following rights by applying to the Data Controller (the business from which you receive services):

• Learning whether your personal data are processed,
• Requesting information if your personal data have been processed,
• Learning the purpose of processing your personal data and whether they are used in accordance with their purpose,
• Knowing the third parties to whom your personal data are transferred domestically or abroad,
• Requesting correction if your personal data have been processed incompletely or inaccurately and requesting that such action be notified to third parties to whom data were transferred,
• Requesting deletion or destruction of your personal data within the framework of conditions stipulated in Article 7 of the Law and requesting notification to third parties,
• Objecting to an outcome against you arising from the analysis of processed data exclusively through automated systems,
• Requesting compensation for damages incurred due to unlawful processing of your personal data.

Application Method:
To exercise the rights stated above, you may submit your request to the Data Controller in writing or via registered electronic mail (KEP) address, secure electronic signature, mobile signature, or the email address previously registered in the system. Ajandas, as Data Processor, is obligated to promptly forward incoming requests to the relevant Data Controller.

8. CONTACT AND APPLICATION

To exercise your rights under the data protection legislation or for inquiries regarding data processing, you may contact our Data Protection Officer via [email protected].

DIGITAL EVIDENCE RECORD: Please read this notice carefully before using the platform. The IP logs, timestamps, and user activity records maintained to prove your digital approval of this notice constitute exclusive evidence pursuant to Article 193 of the Code of Civil Procedure No. 6100.

1. PARTIES AND PRELIMINARY INFORMATION

These Terms of Use and Legal Disclaimer (the "Agreement") are entered into by and between Ajandas.com Platform ("Hosting Provider" or "Ajandas") and any natural or legal person visiting, reviewing the ajandas.com website or registering on the Platform to receive cloud-based services ("Customer", "Tenant", "User", or "Visitor"). This text defines website usage terms and the preliminary framework before registration. The SaaS Service and License Agreement approved during registration remains fully applicable alongside this text.

2. SUBJECT AND SCOPE OF THE AGREEMENT

2.1. The subject of this Agreement is to determine the general terms of use, limitation of liabilities, and mutual rights/obligations of the Parties regarding the cloud-based Appointment, Customer, and Service Management System ("Platform" or "Service") developed by Ajandas.

2.2. The Agreement covers general usage rules for all modules available on the Platform, including appointment creation, customer record-keeping, notification workflows, and staff management.

3. DEFINITIONS

In this Agreement;

• Platform: refers to the software service and web infrastructure operating on ajandas.com, all subdomains, promotional websites, PWA, and mobile applications,
• Customer (Tenant): refers to the business registered on the Platform to run its commercial operations,
• End User: refers to third parties creating appointments via the Platform to receive services from the Customer,
• Visitor: refers to natural or legal persons visiting or reviewing the Platform or ajandas.com website without any registration,
• Data: refers to any info, document, content, and personal data uploaded, accessed, or processed electronically on the Platform by the Customer,
• Force Majeure: refers to events beyond reasonable control rendering Service performance impossible, such as natural disasters, war, cyberattacks, and general internet/telecom outages.

4. AJANDAS' RIGHTS AND OBLIGATIONS

4.1. Hosting Provider Capacity and Content Disclaimer: Ajandas holds the status of "Hosting Provider" under Law No. 5651. Ajandas is under no obligation to monitor or inspect the accuracy, timeliness, or intellectual property compliance of business information, working hours, services, prices, images, photos, event details, and registration content published by the Customer (Tenant) on custom subpages allocated to them (e.g., ajandas.com/tenantname). Any legal, administrative, and criminal liability arising from such content belongs exclusively to the respective Customer.

4.2. Service Level (SLA): Ajandas exercises reasonable efforts to ensure Platform accessibility and continuity. However, planned maintenance, security updates, and general outages stemming from third-party infrastructure providers (datacenter, telecom operators) shall not give rise to liability for Ajandas.

4.3. Right to Modify: Ajandas reserves the right to develop, update, or discontinue features, modules, UI designs, and functionality of the Platform, provided that prior notice is given.

5. CUSTOMER AND VISITOR RIGHTS AND OBLIGATIONS

5.1. Lawful Use: Customers and Visitors agree to comply fully with the Commercial Code, Code of Obligations, Consumer Protection Law, KVKK, and all relevant legislation while using the Platform. All legal, administrative, and criminal liability for unlawful transactions, misleading prices/services, or third-party rights infringements belongs exclusively to the party committing the violation.

5.2. Account Security: The Customer is responsible for safeguarding admin accounts, passwords, and access tokens. Ajandas shall not be held liable for damages arising from unauthorized password usage or security lapses on the Customer's side.

5.3. Content and Service Responsibility: Ajandas is not a party to disputes between the Customer and End Users (Customer's Clients) regarding missed appointments, defective services, cancellations, refunds, or pricing issues. The Customer is solely responsible for resolving all end-user disputes.

6. INTELLECTUAL PROPERTY RIGHTS AND REVERSE ENGINEERING PROHIBITION

6.1. All intellectual and industrial property rights over the Ajandas website (ajandas.com) and the Platform, including source codes, database architecture, designs, algorithms, texts, images, and the "Ajandas" trademark/logo belong exclusively to Ajandas.

6.2. Users or Visitors may not copy, lease, sell, reproduce, process, distribute, reverse engineer, decompile, or analyze the Platform or website content to create a competing product without the prior written consent of Ajandas. Such actions constitute grounds for severe compensation demands and criminal proceedings under Law No. 5846.

7. DATA PROTECTION AND INDEMNIFICATION EXEMPTION (KVKK)

7.1. The Customer acts as "Data Controller" for End User data entered into the system; Ajandas acts as "Data Processor". The Customer agrees to indemnify and hold harmless Ajandas against any administrative fines or compensation demands directed at Ajandas by the Data Protection Authority or third parties upon first written demand.

8. PRICING AND TERMINATION

8.1. Service fees are collected in advance based on the selected subscription plan. Ajandas reserves the right to unilaterally update or modify the services included in subscription plans, plan features, promotional conditions, and subscription fees. Any pricing or plan modifications will not affect the currently paid subscription period and will take effect from the subsequent billing and renewal period. Failure to fulfill payment obligations grants Ajandas the right to suspend or close the account.

8.2. Data Deletion: Upon subscription termination, Customer data may be permanently deleted from the system within 30 (thirty) days, reserving legal retention obligations. Data backup remains the Customer's responsibility.

9. LIMITATION OF LIABILITY

9.1. Indirect Damages: AJANDAS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFIT, LOSS OF DATA, REPUTATIONAL DAMAGE, OR LOSS OF CUSTOMERS.

9.2. Liability Cap: Ajandas' total aggregate compensation liability under this Agreement shall be strictly limited to the total service fees paid by the Customer to Ajandas within the last 3 (three) months preceding the event date.

10. DIGITAL EVIDENCE AGREEMENT

The Parties accept that server logs, database records, timestamps, and IP access logs maintained by Ajandas shall constitute conclusive and exclusive evidence pursuant to Article 193 of the Code of Civil Procedure No. 6100 in any legal dispute.

11. NOTICES AND JURISDICTION

The email address provided by the Customer during registration shall be deemed the legal notification address. All notifications, requests, and applications to be submitted to Ajandas by the User shall be made in writing via the official communication channels specified on the Platform or via the [email protected] email address. Turkish law applies to any disputes arising from this Agreement, and the Courts and Enforcement Offices of the place where the Platform Founder/Operator resides shall have exclusive jurisdiction.

1. PARTIES AND LEGAL STATUS

These Consumer Terms and Notice ("Terms") govern the conditions of use between Ajandas.com ("Platform" or "Infrastructure Provider") and natural persons ("Consumer" or "User") who book appointments or browse services from businesses ("Tenants") via the Platform. Ajandas is neither a Service Provider nor a Party to transactions; it acts solely as a software infrastructure provider connecting Tenants and Consumers digitally.

2. PARTY TO THE COMMERCIAL AND LEGAL RELATIONSHIP (SOLE CONTACT)

The sole legal, administrative, and commercial party to all products, services, events, and bookings created or viewed on the Platform is the respective business ("Tenant"). Ajandas is not a party, guarantor, agent, or representative of the service, distance sales, or consumer relationship established between the Consumer and the Tenant. For non-performance, defective services, cancellations, refunds, pricing disputes, and any consumer claims, the exclusive party and contact is the respective Tenant.

3. LIMITATION OF LIABILITY AND HOSTING PROVIDER DISCLAIMER

Ajandas holds the status of "Hosting Provider" under Law No. 5651 and "Data Processor" under KVKK. Ajandas shall not be held liable for the accuracy of service details, working hours, pricing, images, or event content published by Tenants. Ajandas cannot be named as a party, mediator, or arbitrator in disputes arising between the Consumer and the Tenant.

4. RIGHT OF WITHDRAWAL AND REFUNDS

Requests regarding the right of withdrawal, cancellation, or refund for bookings and services obtained through the Platform must be directed solely to the respective Tenant. Refund and cancellation terms are subject to the Tenant's commercial policies and statutory consumer protection legislation.

5. NOTICES AND DISPUTE RESOLUTION

Technical inquiries regarding the Platform should be submitted via [email protected]. In disputes arising between the Consumer and the Tenant regarding service delivery or consumer transactions, Consumer Arbitration Committees and Consumer Courts in the place of residence of the Consumer or the Tenant shall have jurisdiction within statutory monetary limits.